Customers expect great service however they choose to contact you. As they switch between channels, this experience needs to be consistent. Netcall’s Liberty Suite supports you to meet these changing customer expectations. Join up back-office processes and gain a 360° view of customer information all on one unified platform.
Intelligently manage your multichannel interactions with our modular Liberty platform. Fill gaps in your technology and integrate legacy systems for a powerful unified tool. Offer your workforce a single view of all information. Empower them to deliver seamless customer service. Liberty will streamline your business now and into the future.
Gain full visibility and control of every interaction with a multichannel contact centre. Inbound calls, emails, web chat, social media and SMS all in one universal queue. Promote customer self-service freeing up your agents to handle the more complex enquiries. Reduce call abandonment and wait times and increase satisfaction.
Companies that prioritise customer experience (CX) generate 60% higher profits than their competitors (Gartner). Unify back-office systems, store documents and records electronically, and proactively communicate with your customers. All with our Customer Experience Management tool. Make CX a priority in your contact centre and see what you could stand to gain.
Enhance your contact centre’s productivity with a Workforce Optimisation (WFO) tool. Automate staff scheduling and you could enjoy a 90% reduction in shift management administration time. Use rules-based scheduling to identify optimum shift patterns. Gain real-time insights into performance at the click of a button.
Our solutions transform customer engagement for 700+ organisations nationwide. We support businesses in the private, public and health sectors. These include over 70% of the NHS Acute Health Trusts, major telecoms operators and leading commercial organisations. Make your contact centre stand out from the crowd with Liberty.