RSS Generator 2.1.1 http://www.rssboard.org/rss-specification Netcall https://www.vip.co.uk/blog/rss Blog Posts For Fax Sake! NHS bans Fax machines https://www.vip.co.uk/blog/nhs-bans-fax-machine Health Secretary, Matt Hancock, has banned the NHS from buying fax machines, and has ordered a complete phase-out by April 2020. charlotte.comber@netcall.com Thu, 20 Dec 2018 09:21:54 +0000 Excellence in Healthcare event round-up [podcast] https://www.vip.co.uk/blog/excellence-in-healthcare-event-round-up As a busy events season concludes for the Netcall team, Lynley Meyers joins CX Appeal host Louise Wright to chat through the last few weeks. charlotte.comber@netcall.com Wed, 19 Dec 2018 07:53:20 +0000 ​Insurance transformation and the challenges it faces [Podcast] https://www.vip.co.uk/blog/insurance-transformation-and-the-challenges-it-faces-podcast This episode of CX Appeal was recorded at a Breakfast briefing held for Insurance professionals on the topic of business transformation. Louise Wright was joined by Roger Oldham, founder of The London Market Forums, fresh from the briefing to discuss the key highlights from day. melissa.bendon@netcall.com Tue, 27 Nov 2018 16:49:54 +0000 Managing complaints in regulated markets: an interview with Netcall consultant Lewis Gallagher [Podcast] https://www.vip.co.uk/blog/complaints-in-regulated-markets Poor customer service in the energy sector hit the news again recently, as Ofgem announced it is ordering 11 of the UK’s biggest power suppliers to improve how they deal with customer complaints. What can organisations do to get a grip on complaints? And is innovation still possible in regulated industries, where it feels like there’s so much red tape? We caught up with Netcall consultant Lewis Gallagher to find out. louise.wright@netcall.com Tue, 30 Oct 2018 09:57:23 +0000 Live at the London Market Claims Conference 2018 [Podcast] https://www.vip.co.uk/blog/live-at-the-london-market-claims-conference-2018-podcast The London Market Claims Conference 2018 was hosted recently by The Insurance Network (TIN). Here’s our round-up of what we learnt from our discussions, workshops and panel debates from the day, including how customer experience is shaping changes in the market. louise.wright@netcall.com Tue, 23 Oct 2018 00:00:00 +0000 Celebrating National Customer Services Week https://www.vip.co.uk/blog/celebrating-national-customer-services-week We couldn’t let National Customer Services Week pass us by without a quick chat about it on our podcast series CX Appeal. Our very own Louise Wright catches up with fellow marketer Kerry Joicey who shares her views on how... melissa.bendon@netcall.com Thu, 04 Oct 2018 13:26:54 +0000 Low-risk, low-cost and a rapid return for our councils https://www.vip.co.uk/blog/low-risk-low-cost-rapid-return Do you spend months in a traditional software development cycle only to find that requirements have changed? When something’s not working in your council, your instinct is to change it, fast. And, if that something is damaging... melissa.bendon@netcall.com Tue, 02 Oct 2018 00:00:00 +0000 Becoming digital disruptors - steps to success https://www.vip.co.uk/blog/becoming-digital-disruptors Continual austerity cuts in recent times has put traditional service delivery under threat. Over the last five years or so, most local authority teams have been working to review and remodel their processes. But reviewing and remodelling... melissa.bendon@netcall.com Tue, 25 Sep 2018 00:00:00 +0000 Innovation should be a day job https://www.vip.co.uk/blog/innovation-should-be-a-day-job Council Services and how they are delivered will always be subject to change. So the last thing you want is your customer journey cemented into your software systems. Processes will always need to evolve and adapt in order to improve. melissa.bendon@netcall.com Thu, 20 Sep 2018 00:00:00 +0000 National Coding Week, plugging the digital skills gap and careers in tech: An interview with MATS CTO Richard Billington https://www.vip.co.uk/blog/national-coding-week Now in its fifth year, National Coding Week (or NCW) is a volunteer-led organisation set-up to inspire people to improve their digital skills and pursue a career in the digital tech space. It’s melissa.bendon@netcall.com Mon, 17 Sep 2018 00:00:00 +0000