RSS Generator 2.1.1 Netcall Blog Posts Celebrating National Customer Services Week We couldn’t let National Customer Services Week pass us by without a quick chat about it on our podcast series CX Appeal. Our very own Louise Wright catches up with fellow marketer Kerry Joicey who shares her views on how... Thu, 04 Oct 2018 13:26:54 +0000 Low-risk, low-cost and a rapid return for our councils Do you spend months in a traditional software development cycle only to find that requirements have changed? When something’s not working in your council, your instinct is to change it, fast. And, if that something is damaging... Tue, 02 Oct 2018 00:00:00 +0000 Becoming digital disruptors - steps to success Continual austerity cuts in recent times has put traditional service delivery under threat. Over the last five years or so, most local authority teams have been working to review and remodel their processes. But reviewing and remodelling... Tue, 25 Sep 2018 00:00:00 +0000 Innovation should be a day job Council Services and how they are delivered will always be subject to change. So the last thing you want is your customer journey cemented into your software systems. Processes will always need to evolve and adapt in order to improve. Thu, 20 Sep 2018 00:00:00 +0000 National Coding Week, plugging the digital skills gap and careers in tech: An interview with MATS CTO Richard Billington Now in its fifth year, National Coding Week (or NCW) is a volunteer-led organisation set-up to inspire people to improve their digital skills and pursue a career in the digital tech space. It’s Mon, 17 Sep 2018 00:00:00 +0000 Why keeping the legacy IT ‘lights on’ is not enough for today’s councils In many councils, both IT and business functions are stuck between a rock and a hard place. Forbes confirm that the majority of budget and resources is dedicated to maintaining legacy IT estates, and to managing vital, back-office systems. The Fri, 14 Sep 2018 12:32:53 +0000 Release your Innovation and meet some of your Council peers using Low-code to digitally transform Digital transformation is essential to delivering future public services. But how can you overcome bottlenecks to innovation with limited resources? Join us on 27th September 2018 at Crowndale Centre (Camden Council) London NW1 1BD for a value-packed half-day workshop Fri, 07 Sep 2018 15:41:37 +0000 ​Nationwide and MatsSoft celebrate 14-year anniversary with license renewal to strengthen digital-first strategy MATS will continue to support over 15 million members across the Society Mortgages, Banking and Savings products. Mon, 02 Jul 2018 08:09:55 +0000 ​You, (yes you), can deliver digital in Local Gov and here’s why… Digital transformation sounds impressive. You take static, unwieldy ways of working and delivering services and effortlessly transform them into smart and efficient digital applications. Simple right? On paper, perhaps. Tue, 05 Jun 2018 00:00:00 +0000 hpaPaaS - what it is and how it can help your CX [Podcast] It’s the question on everyone’s lips since the release of Gartner’s hpaPaaS (High-Productivity Application Platform as a Service) magic quadrant; what is hpaPaaS and how can it help your CX? Mon, 21 May 2018 11:49:33 +0000